Reference

Open Our Privacy Policy for Indonesia

You can check exactly what we collect before you open an account, send a support message, or add a payment method.

Account dataDevice logsDANAQRIS
linetogellogin Open Our Privacy Policy for Indonesia
CONTACT ROUTES

Switch to Support for Requests

You can reach us in three direct ways when you want a privacy answer.

Live chat Use live chat from 09:00-22:00 WIB if you want a fast answer about access…
Email Send a message to [email protected] for deletion, correction, or consent changes.
Account form After login, open Settings > Privacy to send a request from the account itself.
DATA HANDLING

Explore How We Handle Data

We keep the Privacy Policy tied to real account actions, not vague labels. On a phone or computer, the cookie banner stores your choice, and the same setting can be changed later…

Account data

We collect the details you enter when you open an account, confirm your email, and contact us. That includes the profile fields you submit, login activity, and the requests you send from the account area.

Cookies

On a phone or computer, the cookie banner stores your choice after you accept or reject it. We use cookies for login state, language choice, and error logs, and you can clear them in your browser settings.

Payment records

If you choose DANA, OVO, GoPay, or QRIS, we keep the payment reference, time, and status needed to match the wallet action to your account. We do not need your wallet password to process the record.

Account security

We check the email on file and the last active device before changing sensitive account data. If something looks unfamiliar, we may pause the request until you confirm it from the same inbox.

Retention

We keep support chats, logins, and transaction records only as long as needed for account care, dispute handling, and local record duties. After that period, we remove or mask the data where the law allows.

Your changes

You can ask for a copy, correction, or deletion of data through Settings > Privacy or by email. We answer in English, and we act only when the request matches your account and local law.

Open Questions About Privacy

These answers cover the data we collect, how the cookie banner works, what we keep from DANA, OVO, GoPay, and QRIS actions, and how you can ask for a copy or correction. If your request depends on where you live, we follow the rule that applies to your account. Use chat, email, or the in-account form when you want a human check.

We keep the profile fields you submit, your login record, and the device signal needed to protect the session. If you contact us, we also keep the message and the account email used to confirm the request.

We store the payment reference, amount, time, and status needed to match the action to your account. We do not need your wallet password, and we do not keep more than the record required for checks and legal duties.

The banner remembers your choice after you accept or reject it, and the setting follows your browser on that device. We use cookies for login state, error logs, and language selection, not for unrelated personal profiles.

Yes. After login, open Settings > Privacy or send email from the address on your account. We will match the request to the account email before we share a copy or make a change.

We keep support chats, login logs, and payment references only as long as needed for account care, dispute handling, and legal duties. After that period, we remove or mask them where the law allows.

Use live chat during 09:00-22:00 WIB, email [email protected], or send the in-account form after login. We reply in English and may ask you to confirm the same account email before we act.

Yes. When a local rule asks for a different retention period, a different data check, or a disclosure to an authority, we follow that rule. The policy applies only where local law permits.